OneDigital Client Management Training supports the professional development of people managers by providing skills, tools, and resources to lead and maintain a high performing team, navigate change, and receive and deliver feedback effectively year after year.

The Practice Sessions will be a time for the participants to check-in on their action plans, ask questions of the facilitator and bring up examples/experiences to discuss and work through. There will not be slides presented during the Practice Sessions. Both participants and the facilitator will be speaking close to equally.

Course includes 8 Training Sessions + 7 Practice Sessions (23 hours)

Training Session Time: 9am - 11am PST
Practice Session Time: 9am - 10am PST

August 27, 2025 - Leadership Presence
September 3, 2025 - Practice Session
September 10, 2025 - HR Management Basics
September 17, 2025 - Practice Session
September 24, 2025 - Coaching with Confidence
October 1, 2025 - Practice Session
October 8, 2025 - Giving and Receiving Feedback
October 15, 2025 - Practice Session
October 22, 2025 - Delegating to Empower
October 29, 2025 - Practice Session
November 5, 2025 - Leading Through Change
November 12, 2025 - Practice Session
November 19, 2025 - Building High Performing Teams
December 3, 2025 - Practice Session
December 10, 2025 - Capstone Session

The Training Sessions include skill building, discussion, reality practice and action planning. The facilitator will have a slide deck and be training and facilitating the learning a majority of the time.

Training Session 1: Leadership Presence
In this course participants will learn how to lead teams to be their best:
• Begin to create your leadership brand which will be the bedrock of your leadership presence in learning to lead and manage effectively
• Learn how to meet your employee where they are
• Discover how to develop and support your employees to be their best

Training Session 2: HR Management Basics
In this course participants will learn how to manage people to be their best:
• Learn the fundamentals of a manager’s responsibility to the company and your employees
• Learn HR compliance that supports the health and safety of employees
• Understanding best practices from hiring to performance through corrective action process

Training Session 3: Coaching with Confidence
In this course participants will learn how to coach their teams to success:
• Understand why coaching is key to build confidence and skill in your employees
• Learn coaching skills that open-up conversations and empower your employees
• Learn how to turn employees into leaders
• Understand how to support employees without enabling employees

Training Session 4: Giving and Receiving Feedback
In this course participants will learn how to give and receive feedback:
• Learn different techniques for giving clear, concise feedback
• Understand why it is vital to give positive feedback
• Learn ways to receive feedback gracefully

Training Session 5: Delegating to Empower
In this course participants will learn how to set their teams up for success through delegation:
• Learn how to delegate responsibility – delegate the right amount at the right time for you and your team members
• Discover how to set up delegation effectively
• Understand the power of check-ins and holding accountability to curb micro-management tendencies

Training Session 6: Leading Through Change
In this course participants will learn how to lead their team through changing times:
• Learn the pillars of success for leading teams through change
• Understand how to support your team as they flow through the change continuum
• Learn what employees and teams need most during times of change

Training Session 7: Building High Performing Teams
In this course participants will learn the fundamentals of what drives highly successful teams:
• Understand the traits of successful teams
• Learn the team maturity model and how these areas affect your team
• Discover simple techniques to increase your team’s strength and trust to becoming a high-performing team quickly

Training Session 8: Capstone Session
In this course participants will learn the fundamentals of what drives highly successful teams:
• Deeper discussion of applying the material
• Sharing each participant’s Leadership Brand
• Final completion exercise of the program

TRAINING IS NON-REFUNDABLE AND NON-TRANSFERABLE.